Customer Support Platform Engineer – Remote

Mission:

To provide an exceptional support experience to our many enterprise clients.

Outcomes:

  • Handle incoming support tickets in a timely and professional manner.
  • To fully solve impressive problems. We have a tier-less support structure.
  • Communicate across departments to solve client problems and document solution for teammates.
  • To have and maintain a Net Promoter Score of 9+ across the team
  • The ability to resolve issues within the support team’s SLA

Role based competencies:

  • Great communication skills
  • Love to learn and research
  • A passion for helping others
  • Graceful solution to complex problems
  • Organized with ability to prioritize.
  • Strong troubleshooting abilities
  • Creative problem solving
  • Ability to deliver +1 and notify client of delivery

Technical Skills:

  • Proficient in all things WordPress (core, themes, plugins)
  • Competent in HTML, CSS, and PHP/MySQL debugging
  • Versed in WWW (Domains, DNS, Servers, Web Caching, etc.)
  • Firm understanding of Linux command line
  • Must know LAMP/LEMP
  • Knowledge of networks and cloud computing

Cultural fit:

  • Devoted Communication to clients and team members
  • Self motivated and disciplined
  • Everyone here is highly skilled and they hold each other accountable.
  • Continuous Improvement
  • We believe in the golden rule for clients and team

Qualifications:

  • A level just under Jr Devops

Notes:

  • At least 3 years of support experience or technical equivalency
  • Current Priority is first and second shift
  • Medical, 401k w matching, paid paternity and maternity leave, work from anywhere

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