Community Strategist

We seek a Community Manager who will help us support, connect, and grow IPFS’s many online and offline communities.
IPFS is an open-source project that cares deeply about supporting its many communities — from web developers, to browsers, to blockchain projects, to data storage hosts. Having healthy communities is critical for the long-term health of IPFS by ensuring that all contributors and users are welcome, engaged, and getting the help they need.
As the IPFS Community Manager, you will be responsible for providing tactical support for our community, creating our global community strategy, and executing this strategy on the ground. Day-to-day, you might help us respond to community support questions, coordinate online and offline events, update existing documentation and issues for accuracy, and manage a team of global community ambassadors. Week-to-week in this role, you might design and implement new community engagement programs, conduct community research, and work with our communications and events teams to plan larger conferences and other events. As Community Manager, you will be the face of IPFS to the community and our communities’ advocate to the IPFS working groups. Through it all — the tactical and strategic work — your warmth and thoughtfulness will be needed to maintain welcoming spaces for our community members.
This role comes with a tremendous amount of responsibility, but will also require you to get your hands dirty and execute. If you’re up for the challenge, we’d love for you to apply.

As a Community Manager for IPFS, you will…

    • Manage all community communications channels, including Slack, Matrix, Twitter, Discourse, Reddit, email, and more
    • Respond to open-source inbounds (questions and support requests) from community members and help triage support requests to the appropriate team
    • Synthesize product feedback from the community and relay this to the rest of our team
    • Develop written content to increase understanding and usability of the IPFS protocol
    • Create new community engagement programs to increase the size, reach, and quality of our global communities
    • Create a global community strategy that incorporates your insights and research about different community groups

You may be a fit for this role if you…

    • Deeply understand distributed computing networks, their communities, and how they tend to work
    • Previously managed communities for open-source projects (preferably more than one)
    • Have experience with developer relations and developer support
    • Have a technical background and/or fluency in technical concepts
    • Have strong interpersonal, written and verbal, skills
    • Enjoy taking initiative to solve open-ended problems

Bonus points…

    • Experience writing documentation or producing other content to synthesize and simplify technical concepts for technical and non-technical audiences
    • Have coordinated large events and conferences in the past
    • Programming/scripting ability
What’s it like to work at Protocol Labs?
Protocol Labs mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more.
As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and diverse backgrounds.
We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family.

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