Customer Support/Tech Support – Manager

Floranext ( https://floranext.com) is the leading independent florist software provider. We offer florist point-of-sale systems, e-commerce & marketing services, and other products to flower shops.

We are a fast-growing tech startup, looking for a leader to build and lead a world-class customer success team.  The initial period/training process will be hands-on, he/she will be a player-coach, reporting directly to the CEO.

Job – Responsibilities

  • Manage day-to-day interactions with existing customers across the US and internationally
  • Lead the continuous process improvement of our customer success practices
  • Manage the success team to manage customer needs for various products through phone and chat supports
  • Work closely with the other team leads across the organization (Product Management, Engineering, On-boarding, Sales) to achieve outstanding customer satisfaction
Job – Key Skills

  • 5+ years of relevant customer-facing experience; tech-solution experience is a must
  • Exceptional spoken and written communication skills
  • Quick learner of new technologies with attention to details
  • A people-person: enjoy working and communicating with people
  • Excited to work in a dynamic, entrepreneurial startup environment
  • Outstanding critical thinking ability and a self-starter
  • Highly organized and ability to manage multiple workstreams
  • Industry experience is optional: familiarity with the florist industry is a plus but not required

Location

Work remotely, communication and collaboration are carried out via online tools including Slack and Skype.

If you are a people-person and excited to be a leader in a tech startup, get in touch!

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