SaaS Customer Support for Awesome Small Tech Company

Sherpa, Inc. is seeking a passionate, energetic, detail-oriented individual with a burning desire to provide world-class customer support. Our company is growing very quickly and has an immediate need for more top quality customer service talent.

This Customer Support Representative role is a critical part of our mission to deliver extraordinary customer service to our users. This position requires a solution-oriented problem-solver who will quickly and accurately resolve customer facing problems.

• Experience in Customer Success or Customer Support.
• A thirst to resolve customer support requests quickly and correctly.
• A great track record of mitigating customer churn.
• Excellent communication skills, a great listener. Tech savvy and have experience implementing software on an account per account basis.
• Experience working with customer communication and ticketing tools like Slack and Freshdesk.

• Relentless customer support through multiple channels such as Facebook, Freshdesk, email and chat.
• Onboarding new customers and training their staff on how to use the Lead Sherpa platform effectively.
• Advising our customers on how to improve their performance and increase their return on investment.
• Working closely with our product and engineering teams to ensure issues are resolved.
• Proactively talking with customers to ensure that they get the most value out of our service.
• Conducting webinars with groups of customers to assist with onboarding and product adoption.

APPLY HERE: http://bit.ly/sherpa-support