Account Manager- Digital Advertising Team

About us
TeamSnap is an award-winning communication and management service for recreational and competitive sports teams, tournaments and organizations. With over 20 million enthusiastic customers in 195 countries, TeamSnap is indispensable for teams, clubs and leagues worldwide.
We value trust, communication and fun more than big company policies and rules, and we thrive on empowering our people instead of controlling them.
As an Account Manager for our Digital Advertising Team you’ll play a critical role in supporting and managing a book of agency & brand advertising clients.  You will be responsible for delivering exceptional customer service while growing new and existing business alongside the advertising sales team. This position will report to the head of digital strategy/sales development.

What you’ll be doing:

    • Manage a book of business with revenue retention and growth in mind, while providing exceptional client support
    • Proactively manage advertising packages to ensure an overall great experience with TeamSnap
    • Partner with the sales team to ensure clients are receiving proper program expectations
    • Pursue upsell opportunities by showing the value of TeamSnap’s advertising program
    • Actively communicate with TeamSnap’s finance team to collect and resolve all outstanding payments
    • Represent TeamSnap and act as a positive member of our vibrant and growing company

Skills and attributes we’d like you to have

    • Bachelors Degree or 5+ years of relevant account management or client facing experience with an advertising based business or advertising agency
    • Ability to take raw data and make it into beautiful client-facing reports
    • Strong understanding of media and advertising KPIs
    • Solves for saying “Yes”
    • Ambitious (you never settle for mediocrity)
    • Experience in sales or advertising required.
    • Ability to receive and implement feedback immediately
    • Strong belief in proactive rather than reactive approach to handling clients and problems
    • Solid ability to handle tough conversations with business owners in a professional, solution- oriented manner
    • A passion and deep understanding of customer service and business growth
    • Ability to multitask, adapt and manage multiple clients across different time zones
    • Excellent time management and organizational skills with the ability to track numerous details
    • Strong interpersonal communication (both verbal and written).

Why TeamSnap?

      • Work on a product that people use and love
      • While we’re still relatively small, we’re not a fly-by-night startup; we’re the leader in a massive market
      • We have a proven revenue model, an experienced executive team, solid funding, and a strong strategic plan
      • We have fantastic benefits, and you’ll have a stake in the company
      • If you’re looking for an opportunity to show off the very best of your skills, in an environment of trust, respect and flexibility, this might very well be the best job you’ll ever have. We’re passionate about helping our customers spend less time organizing and more time playing.

Benefits and Perks

    • Competitive salary
    • Medical/dental/vision for you and your family
    • Education reimbursement up to $1,500/yr
    • Wellness stipend of $50/mo
    • 401K
    • Up to $300/yr to donate to charitable causes
    • Free TeamSnap service for your family and friends
    • We offer competitive salary and benefits, lots of opportunity to develop professionally, and the ability to demonstrate what you can achieve. TeamSnap is still small enough that your actions will help drive our success.

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