Natural Ability:

Remote Customer Support Engineer at Pagely

Mission:

To provide an exceptional support experience to our many enterprise clients.

Outcomes:

1. Handle incoming support tickets in a timely and professional manner.
2. To fully solve impressive problems. We have a tier-less support structure.
3. Communicate across departments to solve client problems and document solution for teammates.
4. To have and maintain a Net Promoter Score of 9+ across the team
5. The ability to resolve issues within the support team’s SLA

Role based competencies:

• Great communication skills
• Love to learn and research
• A passion for helping others
• Graceful solution to complex problems
• Organized with ability to prioritize.
• Strong troubleshooting abilities
• Creative problem solving
• Ability to deliver +1 and notify client of delivery

Technical Skills:

• Proficient in all things WordPress (core, themes, plugins)
• Competent in HTML, CSS, and PHP/MySQL debugging
• Versed in WWW (Domains, DNS, Servers, Web Caching, etc.)
• Firm understanding of Linux command line
• Must know LAMP/LEMP
• Knowledge of networks and cloud computing

Cultural fit:

• Devoted Communication to clients and team members
• Self motivated and disciplined
• Everyone here is highly skilled and they hold each other accountable.
• Continuous Improvement
• We believe in the golden rule for clients and team

Qualifications:

• A level just under Jr Devops

Notes:

• At least 3 years of support experience or technical equivalency
• Current Priority is first and second shift
• Medical, 401k w matching, paid paternity and maternity leave, work from anywhere