With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge we’re processing tens of millions of dollars in sales every week. Our mission ‘making repeat orders easier for everyone’ began four years ago as a bootstrapped startup and today we’re at the forefront of recurring billing software with over 140 remote-first employees around the globe.
In this role, you’ll initially join our Customer Success team as a Technical Customer Support Agent where you will spend 6-9 months learning about our product and our clients. We believe this is the best way to build a solid foundation for a career on the Growth team.
After starting your career here on the Customer Success team, you’ll move into a Partner Manager or Solutions Consultant role on the Growth team depending on your skills and interest.
What You’ll Do
- Live by and champion our values: #ownership, #empathy, #simple-solutions.
- Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
- Communicate clearly in writing to both technical and non-technical people
- Document and build new tools to improve support flows
- Identify patterns, recommend improvements, and filter out unimportant issues
- Author documentation for our customer-facing Help Center
- Assist with successful on-boarding of new customers
What You’ll Bring
- 2+ years of experience in technical customer support at a SaaS company, or similar
- Experience and/or interest in developing into a sales or growth role
- Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
- Resourcefulness: you’ll figure out what needs to be done, and you find ways to make it happen
- A passion for problem solving: an excitement for a tricky problem or a new challenge
- A sense of urgency and a satisfaction from going above and beyond to provide solutions
- An exceptional eye for detail and excellent organizational and communication skills
- Ability to work remotely and desire to make an impact at a boot-strapped start-up
- Excellent customer service and English fluency (written and spoken)
- A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
- Ability and desire to work shifts ranging from 9am-5pm PT and some weekends on a rotation
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